CABINETWORX PRIVACY POLICY
1. Introduction
This Privacy Policy applies to all personal information collected by Cabinetworx Pty Ltd (“Cabinetworx”, “we”, “us”, or “our”) through the website www.cabinetworx.com.au, our associated platforms, and in the course of providing our products and services.
Cabinetworx is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website, creating an account, or engaging our services, you agree to the terms of this Privacy Policy.
2. Collection of Personal Information
Cabinetworx collects personal information necessary to provide our products, services, and customer support. The type of information we collect depends on how you interact with us and may include:
• Your name, business or company name, email address, phone number, and delivery or billing address;
• Account details such as username, password, and preferences when you create a customer, trade, or retailer account;
• Payment-related information (processed securely through third-party gateways — we do not store full credit-card details);
• Order history, communication records, and support correspondence;
• Technical information automatically collected from your device, including IP address, browser type, operating system, and usage statistics; and
• Any other information you voluntarily provide to us through forms, email, or chat.
Wherever possible, we collect personal information directly from you. We may also receive information from third-party service providers (such as payment processors or freight partners) when it is required to fulfil your order or provide customer support.
You may choose not to provide certain personal information; however, this may limit our ability to process orders or provide some features of our website and services.
3. Use of Personal Information
Cabinetworx uses personal information to deliver and improve our products and services, communicate with you, and operate our business efficiently. Specifically, we may use your information to:
• Process and fulfil orders, payments, and deliveries;
• Communicate order updates, account information, or respond to customer support enquiries;
• Provide access to trade or retailer accounts and manage account settings;
• Send optional marketing communications, newsletters, or promotional offers (you can opt out at any time);
• Analyse website usage and performance to enhance user experience and improve our services;
• Develop new products, website features, or support tools; and
• Comply with legal obligations or regulatory requirements.
We may also use non-identifiable, aggregated data for internal analysis, business planning, and marketing trends, provided that such data cannot identify any individual.
4. Sharing and Disclosure of Personal Information
Cabinetworx may share personal information with trusted third parties where necessary to provide our products and services or to operate our business. These third parties may include:
• Freight, courier, and logistics partners for delivery of orders;
• Payment gateway providers and financial institutions for processing payments;
• IT and cloud hosting providers that securely store or process data on our behalf;
• Marketing and analytics service providers that assist with advertising or website performance; and
• Professional advisers such as accountants, auditors, or legal representatives, where required for compliance or business operations.
These third parties are authorised to use personal information only for the purpose for which it was disclosed to them and must handle such information in accordance with applicable privacy laws.
Cabinetworx does not sell, rent, or trade personal information to any third party.
5. Cookies, Analytics, and Tracking Technologies
Cabinetworx uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and deliver personalised content and advertisements. Cookies are small data files stored on your device that help us recognise your browser and remember your preferences.
We use the following types of cookies:
• Essential cookies – required for website functionality such as login sessions, shopping carts, and secure checkout.
• Performance and analytics cookies – help us understand website usage patterns, improve performance, and optimise navigation.
• Marketing cookies – may be used to deliver relevant advertising through third-party platforms such as Google Ads or Meta (Facebook).
You can control or delete cookies at any time through your browser settings. However, disabling certain cookies may affect your ability to use some website features.
Our website may also use analytics tools (such as Google Analytics) that collect non-personally identifiable information about user interactions, such as page visits, time spent, and referral sources. This data helps us improve our products, marketing, and overall user exp.
6. Security of Personal Information
Cabinetworx takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We implement a combination of physical, electronic, and administrative safeguards appropriate to the sensitivity of the information, including:
• Secure data storage and restricted system access based on user roles;
• Password-protected accounts and encrypted connections (SSL/TLS) for data transmission;
• Secure cloud infrastructure provided by reputable service providers that comply with international security standards; and
• Regular monitoring, data backup, and review of access permissions.
Despite our best efforts, no method of transmission or storage can be guaranteed to be completely secure. By using our services, you acknowledge and accept this inherent risk.
7. Links to Other Websites
The Cabinetworx website may contain links to external websites or services operated by third parties. These links are provided for your convenience only.
Please note that Cabinetworx has no control over and is not responsible for the content, privacy practices, or data protection standards of any third-party websites.
We encourage you to review the privacy policy of every website you visit before providing any personal information.
The inclusion of a link on our website does not imply endorsement, approval, or any form of association with the linked website or its operators.
8. Children’s Privacy
Cabinetworx’s website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe that your child has provided personal information to Cabinetworx without your consent, please contact us immediately at Contact Us.
Upon becoming aware that personal information has been collected from a minor without verifiable parental consent, we will take prompt steps to delete the information from our systems.
9. Access, Correction, and Complaints
Access and Correction:
You have the right to request access to the personal information that Cabinetworx holds about you, and to request correction of any information that you believe is inaccurate, out of date, incomplete, or misleading.
All access or correction requests must be made in writing to Contact Us. For security reasons, Cabinetworx may require verification of your identity before releasing or amending information.
Cabinetworx will respond to all written requests within a reasonable period, generally within 30 days, and will not charge a fee for making a request. However, a reasonable administrative fee may apply for the time and resources required to locate and provide the information.
Privacy Complaints:
If you have a concern or complaint about how Cabinetworx has handled your personal information, please contact us in writing at Contact us outlining the nature of your complaint. We will investigate and respond within a reasonable timeframe.
10. Changes to This Privacy Policy
Cabinetworx reserves the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, technology, or legal obligations.
Any updates will be published on our website at www.cabinetworx.com.au, and the “Last Updated” date at the top of the policy will be revised accordingly.
By continuing to use our website or services after any amendments are posted, you are deemed to have accepted the updated terms. We encourage you to review this Privacy Policy periodically to stay informed of how we manage your personal information.
12. Direct Marketing and Opt-Out
Cabinetworx may use your contact information to send you updates, special offers, or product information related to our services.
You may opt out of receiving such communications at any time by following the unsubscribe link in our emails or contacting us through the Contact Us page.
Cabinetworx does not sell or rent your personal information to third parties for marketing purposes.
13. Contacting Us
If you have any questions, feedback, or concerns about this Privacy Policy or the way Cabinetworx handles personal information, please contact us using the details provided on our Contact Us page